Last updated: July 2026
Matrix Rail Pty Ltd trading as Matrix Unlimited (“Matrix”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Matrix, including through our website, enquiries, recruitment activities and business operations.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We May Collect
The types of personal information we collect depend on your interaction with Matrix and may include:
- your name, company and position;
- telephone number, email address and other contact details;
- information submitted through website forms, email or telephone enquiries;
- information relating to requests for quotations, tenders, projects or services;
- information provided by clients, suppliers, subcontractors and other business contacts;
- employment history, qualifications, licences, competencies, training records and other information provided by job applicants or workers;
- resumes, employment applications and supporting documentation;
- website usage information, IP addresses, browser information and device information; and
- any other information you voluntarily provide to us.
Where reasonably necessary for our activities, Matrix may also collect sensitive information, such as health, safety or other employment-related information, where permitted by law and with consent where required.
2. How We Collect Personal Information
We generally collect personal information directly from you when you:
- contact Matrix by telephone, email or through our website;
- submit an enquiry or request information about our services;
- request a quotation or engage Matrix;
- apply for employment or submit a resume;
- work with Matrix as an employee, contractor, supplier or business partner;
- attend a meeting, project site, event or other business activity involving Matrix; or
- otherwise communicate or conduct business with us.
We may also receive information from third parties where appropriate, including clients, recruitment providers, referees, industry contacts and publicly available sources.
3. How We Use Personal Information
Matrix may use personal information to:
- respond to enquiries and requests;
- provide and manage our rail, civil, labour and infrastructure services;
- prepare quotations, proposals, tenders and contracts;
- communicate with clients, prospective clients, suppliers and contractors;
- manage business relationships and projects;
- assess employment and contracting applications;
- manage workforce requirements, training, competencies and compliance;
- meet workplace health and safety, rail safety and other regulatory obligations;
- improve our website, services and customer experience;
- maintain appropriate business, administrative and financial records;
- protect our systems, people and business from misuse or security threats; and
- comply with applicable legal and regulatory requirements.
We may also use contact information to communicate relevant information about Matrix’s services and capabilities where permitted by law. You may ask us to stop sending marketing communications at any time.
4. Website Enquiries and Forms
When you submit information through a form on our website, we may collect the information entered into that form together with technical information required to process and secure the submission.
Information submitted through our website may be used to respond to your enquiry, contact you regarding our services or opportunities, and maintain appropriate business records.
Please do not submit sensitive personal information through a general website enquiry form unless it is reasonably necessary.
5. Recruitment and Careers
If you apply for employment or contracting opportunities with Matrix, we may collect information including your contact details, resume, employment history, qualifications, licences, competencies, references and other information relevant to assessing your suitability.
We may use this information to assess your application, verify qualifications or experience, contact referees and communicate with you regarding current or future opportunities.
Information may be retained where reasonably necessary for recruitment, workforce management, legal or compliance purposes.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website and assist with website security and performance.
Cookies are small files stored on your device by your browser. You can generally configure your browser to refuse or delete cookies, although doing so may affect certain website functionality.
We may use third-party analytics, website hosting, security or related services that process limited technical information about website visitors.
7. Third-Party and Embedded Content
Our website may contain links to or embedded content from third-party websites and services.
Third-party websites operate independently of Matrix and may collect information or use cookies in accordance with their own privacy policies. Matrix is not responsible for the privacy practices or content of external websites.
8. Disclosure of Personal Information
Matrix does not sell personal information.
We may disclose personal information where reasonably necessary to:
- employees and authorised representatives of Matrix;
- clients and project partners where required to deliver services;
- professional advisers, insurers, auditors and consultants;
- IT, website, cloud storage and other technology service providers;
- recruitment, training or workforce management providers;
- government agencies, regulators or law enforcement bodies where required or authorised by law; and
- other service providers assisting us in operating our business.
We take reasonable steps to ensure personal information is only disclosed where appropriate and for legitimate business or legal purposes.
9. Overseas Disclosure and Cloud Services
Some technology, cloud, software or data storage providers used by Matrix may store or process information outside Australia.
Where personal information may be disclosed to an overseas recipient, Matrix will take reasonable steps as required by applicable Australian privacy law.
The countries in which information may be processed can vary depending on the technology and service providers we use.
10. Storage and Security
Matrix takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically or in physical records and may be held using secure systems operated by Matrix or trusted service providers.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
The OAIC recommends organisations implement security measures designed to prevent misuse, interference, loss and unauthorised access, modification or disclosure of personal information.
11. Retention of Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy our business, contractual, insurance, regulatory and legal obligations.
When information is no longer reasonably required, we may securely destroy or de-identify it, subject to applicable record-keeping requirements.
12. Accessing or Correcting Your Personal Information
You may contact Matrix to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.
We may need to verify your identity before providing access or making changes.
In some circumstances, access may be restricted or refused where permitted or required by law. The Australian Privacy Principles provide rights concerning access to and correction of personal information.
13. Privacy Enquiries and Complaints
If you have a question, concern or complaint regarding the way Matrix has handled your personal information, please contact us using the details below.
We will consider privacy enquiries and complaints and endeavour to respond within a reasonable timeframe.
If applicable, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
14. Changes to This Privacy Policy
Matrix may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or information-handling practices.
The current version will be published on our website with the date it was last updated.
15. Contact Us
For questions, requests or complaints regarding privacy, please contact:
Matrix Rail Pty Ltd trading as Matrix Unlimited
1/13 Carnaby Street
Maroochydore QLD 4558
Australia
Phone: 1300 1 MATRIX
Email: sales@matrixunlimited.com.au
Website: matrixunlimited.com.au